Returns & Exchanges

You may return or exchange your wood art or laser-engraved item within 30 days of receipt.

To initiate a return or exchange for your Timber Trace piece, the request must be made within 30 days from the delivery date to you or the designated recipient (other than the shipping carrier).

To exercise your right to return or exchange, please notify us of your request through a clear, written statement.

Please send your return or exchange request to support@timbertrace.com

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We will process your refund or exchange within 14 days of receiving the returned item. Refunds will be issued to the original payment method, and you will not incur any processing fees for standard reimbursements.

Return Conditions:

  • For your piece to be eligible for a return or exchange, please ensure:

  • The item was purchased within the last 30 days.

The item is in its original packaging and condition.

  • The following items cannot be returned:

  • Custom-made or distinctly personalized laser-engraved items.

  • B2B bulk orders that have already entered the production phase according to signed agreements.

  • Goods that have been altered, damaged, or treated with non-approved finishes after delivery.

Clearance or heavily discounted items explicitly marked as final sale.

We reserve the right to decline returns or exchanges for items that do not meet these conditions at our professional discretion.

Shipping Returns

You are responsible for the shipping costs and the safe return of the item. Please send approved returns to:

Timber Trace Studio

We cannot be held liable for items damaged or lost during return transit. We strongly recommend using a trackable and insured shipping service. Refunds or exchanges cannot be issued without the physical receipt of the returned wood piece.

Gifts:

If the wood art was marked as a gift and shipped directly to you, you will receive a store credit for the return value. A digital gift card will be emailed to you once the returned item is successfully received by our team.

If the item wasn't marked as a gift, or the buyer had it shipped to themselves, the refund will be processed to the original purchaser's payment method.

Contact UsFor any inquiries regarding our Returns & Exchanges Policy, email us at